{"id":23560,"date":"2023-09-28T12:07:46","date_gmt":"2023-09-28T12:07:46","guid":{"rendered":"https:\/\/virage.ai\/faq-back-office\/"},"modified":"2025-08-04T14:28:28","modified_gmt":"2025-08-04T14:28:28","slug":"faq-back-office","status":"publish","type":"page","link":"https:\/\/virage.ai\/en\/faq-back-office\/","title":{"rendered":"FAQ – Back Office"},"content":{"rendered":"\t\t
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Virage AI Help Center<\/h1>\t\t\t\t
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Your Complete Guide to Mastering your Intelligent Assistant<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Dashboard \u2013 your Cockpit<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What is the Purpose of the \u201cDashboard\u201d?<\/span>\n\n \n
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This is the Homepage of your Back Office. Think of it as your Cockpit: it Gives You a Comprehensive Overview of your Assistant's Activity. At a Glance, You Can Track the Number of Conversations, Messages, Users, and Even Visualize Time Savings and Cost Reductions. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Knowledge Base \u2013 your AI's Brain<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What is the \u201cKnowledge Base\u201d?<\/span>\n\n \n
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This is your Assistant's Brain. It Contains all the Information You Provide to it to Answer Users. This Includes Content from your Website, Documents (PDFs, etc.), and Data from your Internal Systems like Apidae or Tourinsoft. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 2. What is the Purpose of the \u201cBuild your Base\u201d Tab?<\/span>\n\n \n
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This is where You Feed and Organize your AI's Brain. You Can Add, Modify, or Delete Content. You Have the Option to Import Files or Create Responses Manually. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 3. What is the Difference between \u201cCreate a Response\u201d and \u201cImport a Source\u201d?<\/span>\n\n \n
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Create a Response<\/span>:<\/strong> Allows You to Manually Write a Specific Answer to a Question. This is Ideal for Quick Adjustments or Information not Found in any Document. <\/p>\n

Import a Source<\/span>:<\/strong> Allows You to Add Files (PDF, Docx, etc.) that Enrich the Knowledge Base more Broadly. The AI Will Read these Documents to Find Answers Itself. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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You Can Import up to 20 Files Simultaneously. Each File Must not Exceed 30 MB. Allowed Formats are: .Txt, .Csv, .Xml, .Html, .Pdf, .Pptx, .Doc, and .Docx.<\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 5. Does Folder Organization Impact Responses?<\/span>\n\n \n
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No, not at all. The Folder Structure is Solely for your Convenience, so You Can Easily Find your Way around. The AI Explores the Entire Knowledge Base, Regardless of how You Organize your Files. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pending Questions \u2013 Requests to Process<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What are \u201cPending Questions\u201d?<\/span>\n\n \n
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These are User Questions for which your Assistant Has not Found a Clear Answer or Has Had Doubts. This is a Key Section for the Continuous Improvement of your AI. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 2. How should I Handle these Questions?<\/span>\n\n \n
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By clicking on a question, you access an interface where you can write the appropriate answer. This new information is then added to the knowledge base, and the assistant will know how to answer correctly next time. This is an excellent way to make your AI more and more effective. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Communication Tools<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What is the Purpose of the \u201cQR Code Generator\u201d?<\/span>\n\n \n
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(Coming Soon) this Tool is Essential for Connecting the Physical World to the Digital World. It Will Allow You to Create Personalized QR Codes to Place on your Brochures, Posters, or on your Website. You Can Even Associate a Pre-Filled Question (\u201cWhat are the Hours?\u201d) to Simplify your Users' Lives. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Statistics and Performance<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What Do the Statistics on \u201cActive\u201d Users Mean?<\/span>\n\n \n
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This Shows You the Number of Unique Users who Have Interacted with your Assistant over a Given Period (7 Days, 30 Days, etc.). This is an Excellent Indicator of Engagement and Loyalty. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 2. How are \u201cTime Savings \/ Cost Reductions\u201d Calculated in the Analytics Service Section?<\/span>\n\n \n
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These Figures are Estimates Based on the Volume of Conversations Processed by the AI. We Use Industry Standards to Calculate the Time a Human Agent Would Have Spent Answering these Questions. This Gives You a Tangible Measure of your Assistant's Return on Investment. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 3. What Do \u201cConversations\u201d Represent?<\/span>\n\n \n
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Each Conversation Groups all Exchanges from the Same User over 24 Hours. This Section Allows You to See the Volume of Interactions, Their Content, and to Evaluate Satisfaction or Areas for Improvement. This Helps Measure the Chatbot's Impact, Traffic Evolution, and the Potential Workload on your Teams if the AI Were not in Place. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n 4. What Does the \u201cUsers\u201d Section Contain?<\/span>\n\n \n
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You can see the total number of users, and new users over a given period in a graph.<\/h6>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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This Section Provides Key Metrics to Measure the Overall Performance of the Solution: Average Response Time, Utilization Rate, etc. This Data is Useful for Justifying the ROI of the Solution. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Account Settings<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n 1. What Does \u201cthe Icon with My Name\u201d in the Back Office Mean?<\/span>\n\n \n
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This Corresponds to your User Account that You Use to Log in to your Dashboard. By Clicking on it, You Have the Option to Log in or Log out. <\/h6>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Virage AI Help Center Your Complete Guide to Mastering your Intelligent Assistant The Dashboard \u2013 your Cockpit 1. What is the Purpose of the \u201cDashboard\u201d? This is the Homepage of your Back Office. Think of it as your Cockpit: it Gives You a Comprehensive Overview of your Assistant’s Activity. At a Glance, You Can Track […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-23560","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/pages\/23560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/comments?post=23560"}],"version-history":[{"count":3,"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/pages\/23560\/revisions"}],"predecessor-version":[{"id":23569,"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/pages\/23560\/revisions\/23569"}],"wp:attachment":[{"href":"https:\/\/virage.ai\/en\/wp-json\/wp\/v2\/media?parent=23560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}