Why the conversational AI agent is more human than you think
In a world where every second counts, waiting is no longer an option. And when it comes to customer relations, expectations have radically changed.
Customers want an answer, not a form to fill in
According to a study by Zendesk, 80% of consumers prefer to send a message rather than make a phone call to contact a company.
Why? For its simplicity, rapidity… and because typing a message has become more natural nowadays.
And yet, many brands continue to make their customers wait with:
– Overly long forms
– Cold, standard messages
– Exceeded response times
Conversational AI doesn't replace humans. It complements them
We often hear that AI agents lack warmth or naturalness.
But when well-designed, they handle initial interactions with speed, clarity, and consistency, allowing human teams to focus on what truly matters: the relationship.
💡 A good AI assistant doesn’t replace your teams. It allows them to focus on value-added tasks by managing for them:
Frequently Asked Questions
The initial welcoming
Simple multilingual requests
Practical information
The result? Less stress for your employees. And more continuous customer satisfaction.
A presence, not a script
At Virage AI, we don’t talk about cold, rigid “chatbots”.
We design personalized conversational AI Agents trained to speak like you, respond like you, and support your customers as you would.
🎯 Available 24/7
🗣️ Multilingual
⚡️ Deployed in a few days
📲 Integrated with WhatsApp, Messenger, Instagram & your website
In short, consumers want conversations. Not delays. They want a human tone, but an immediate response. And today, that’s possible, with the right AI.
👉 Don’t hesitate any longer
and discover how to truly transform your customer relationship.
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