When Conversational AI Becomes a Pillar of Smart Cities 🌆

A smart city is primarily a city that communicates well

Behind urban planning screens, connected infrastructure, and smart sensors… there is a fundamental need: the relationship between the city and its residents.

And today, this relationship is changing.
Citizens expect immediate answers, seamless services, and communication accessible at all times; whether to report a problem, ask a question, or get information.

Conversational AI serving citizens

Far from the rigid chatbots of the past, conversational AI, like the one offered by Virage AI, enables a true natural and intelligent dialogue channel between public services and citizens.

Available on WhatsApp, Messenger, or integrated into the city’s website, it responds in simple, human language, 24/7 and in multiple languages.

Concrete use cases that improve daily urban life

• Urban Development: inform about projects, gather citizen feedback
• Urban Reporting: a broken streetlamp? A vandalized bench? Citizens report directly via WhatsApp, the AI automatically directs the request to the correct department
• Public Transport: schedules, delays, routes… always accessible, without a dedicated app
• Emergencies & Crisis Management: disseminate instructions in case of bad weather, strikes, or alerts

Why Virage AI stands out

Unlike standard solutions, Virage AI offers conversational AI designed for the realities of local authorities:
✅ Integration with city tools
✅ Full customization of responses
✅ Easy and autonomous updates
✅ Analysis of citizen needs from collected data

In short, an easy-to-use yet remarkably powerful tool to transform how the city communicates.

The Impact? More than Digital: it’s societal.

• Less waiting and frustration
• More inclusion (languages, accessibility, schedules)
• A better image of the city, perceived as modern and responsive
• Municipal teams relieved of repetitive tasks

Cities don’t become smart just by installing sensors.

They become so when they listen, respond, and interact intelligently with their citizens.

With Virage AI, conversational AI becomes a true lever for proximity, efficiency, and public innovation.

👉 Interested in testing a new way to interact with your community?

📅 Book a demo with Virage AI