Steps to activate WhatsApp on your Google Business Profile 💡

🎥 Here’s the explanatory video to activate WhatsApp on your Google Business Profile: https://bit.ly/44vqWiH

👇 See the detailed steps to follow below:

1. Log in to your Google Business Profile (GMB) account.
2. Click on “Edit profile”, then go to the Contact tab.
3. In the Chat section, click the pencil or arrow to edit.
4. In the dropdown menu, select WhatsApp.
5. Add either your WhatsApp “click-to-chat” URL (format: https://wa.me/[country code][number], example for France: https://wa.me/33612345678)
6. Click on Save to confirm the addition.

✅ Verification

1. From a mobile device, search for your business on Google Search (the WhatsApp button is currently visible only on mobile, not on desktop or Maps).
2. Verify that the WhatsApp button appears correctly on your profile.
   
3. Test the opening: the button should launch a WhatsApp conversation correctly.

ℹ️ To be noted

• The WhatsApp button appears only via Google search on mobile, not on Maps or desktop; it is a progressive rollout.
• You can use the same WhatsApp link for multiple GMB profiles.
• The integration enables a more responsive customer relationship, better service, and can help improve your local SEO

By activating WhatsApp on your Google Business Profile, you’re doing more than just following a trend: you’re opening a direct, seamless, and valued channel for your customers. But be aware, responsiveness is key. And that’s where Virage AI comes in.

With our conversational AI solution, you’ll never miss an opportunity again. Instant messages, automated responses, 24/7 customer service… you’re always ready to engage, convert, and retain.

👉 Ready to turn this new feature into a competitive advantage?

Book your demo now and discover how Virage AI can automate your WhatsApp conversations, and much more.