Rethink your concierge service: Modern hotel reception with AI that takes care of your guests 24/7
In a sector where customer experience makes all the difference, the hotel industry is innovating to offer a seamless, responsive, and personalized welcome. Today, thanks to artificial intelligence, hotel concierge services are reinventing themselves with virtual assistants available 24/7.
A Virtual Concierge Assistant Always Available
No more endless waits or reliance on front desk opening hours. With a virtual concierge assistant, hotel guests instantly access all the information they need: spa hours, restaurant recommendations, in-room services, or even transport arrangements.
Automatically Respond to Customer Requests
Travelers often ask the same practical questions: “What time is check-out?”, “How do I book a taxi?”, “What are the best sites to visit nearby?”. AI allows for automatically answering these frequent requests, while letting staff focus on higher-value interactions.
Customer Service Connected on WhatsApp and Messenger
Customer habits are evolving. Many prefer to communicate via their messaging apps. With hotel customer service integrated on WhatsApp and Messenger, your guests can ask their questions directly from their smartphone. The virtual assistant responds in seconds, making the experience more seamless and natural.
24/7 Access to Information
Regardless of the time or language, hotel AI ensures continuous assistance. It supports guests throughout their stay, from the moment of booking to their departure, including all small daily requests. A comfort that enhances satisfaction and loyalty.
AI as a Lever to Increase Customer Satisfaction
Modern hotel reception no longer relies solely on the physical presence of staff, but on the complementarity between human hospitality and intelligent digital tools. Result:
better informed customers,
instant and personalized responses,
time savings for teams,
a more qualitative and memorable hotel experience.
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Virage AI: your Partner for Augmented Hospitality
At Virage AI, we deploy intelligent solutions to transform customer relationships in the hotel industry. Our virtual concierge assistants offer a modern, connected, and multilingual service that takes care of your guests 24/7.
Artificial intelligence thus becomes a true ally to reinvent hotel reception and elevate customer satisfaction to a higher level.
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