Learn more about the Processing of your Personal Data and your Rights

Privacy Policy

Virage AI, a SAS company with a capital of €2000, registered office: 31 chemin des Canebiers 06130 Grasse, 930279948 RCS Grasse, is the company that develops and operates the virtual intelligent assistant based on artificial intelligence (the “Intelligent Assistant”).

We are committed to ensuring the protection of your data in compliance with the General Data Protection Regulation (No. 2016/679) and the Data Protection Act (No. 78-17).

The Data Controller is the company Virage AI, domiciled at its registered office for all matters relating to personal data.

This privacy policy explains how we collect, use, and protect data when you use our Intelligent Assistant.

Information Collection

When you interact with the Intelligent Assistant, we may collect the following types of information:

  • Personally Identifiable Information (PII): This may include your name, email address, phone number, and any other information you choose to provide during your conversations with the Intelligent Assistant.
  • Conversation Data: We collect and store transcripts of your conversations with the Intelligent Assistant to improve our services and train our AI models.
  • Technical Data: We may collect technical information about your device, such as your IP address, device type, and operating system, to ensure the proper functioning of the Intelligent Assistant.

Use of Information

We use the collected information for the following purposes:

  • Provide and Improve the Intelligent Assistant: We use your data to answer your questions, provide support, and improve the performance and accuracy of the Intelligent Assistant.
  • Personalization: We may use your data to personalize your interactions with the Intelligent Assistant and provide you with relevant information and recommendations.
  • Research and Development: We may use conversation data for research and development to improve our AI models and develop new features.
  • Communication: We may use your contact information to send you updates, notifications, and important information about the Intelligent Assistant.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security audits.

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate and improve the Intelligent Assistant (e.g., cloud hosting providers, instant messaging providers).
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request (e.g., a court order, a subpoena).

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Rectification: You have the right to have inaccurate or incomplete personal information corrected.
  • Erasure: You have the right to request the deletion of your personal information.
  • Objection: You have the right to object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us at dpo@virage.ai

Changes to the Privacy Policy

We may update this privacy policy from time to time. We will inform you of any changes by posting the new privacy policy on our website www.virage.ai/rgpd. We encourage you to review this privacy policy regularly to stay informed about our data protection practices.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at dpo@virage.ai.

Last updated: February 14, 2025