💬 WhatsApp on Google My Business: a silent revolution that changes everything

A new Google feature you can’t ignore

Google continues to evolve the user experience, and this time, it’s making a big impact.
Recently, it has become possible for your customers to send you a WhatsApp message directly from your Google My Business profile or Google Maps. Yes, with one click, without leaving their search.

🔗Link to the announcement

Imagine the scene: a customer searches for your business on Google. They find your profile, click on “WhatsApp Message”, and expect an immediate response.
But what if no one replies? They move on.

Why this is a game changer

• Zero friction: no need for an additional website or app. Your prospects can instantly talk to you via a platform they already use daily.
• Maximum visibility: Google My Business is often the first digital touchpoint with a customer. This new feature transforms this entry point into a direct conversation.
• New behaviors: more and more users prefer sending a message rather than calling. WhatsApp therefore becomes THE go-to channel for customer service.

The Real Danger? Silence.

This new channel is an opportunity… provided you are responsive.
A message left unanswered means a lost lead, a bad impression, or worse: a negative review.

And let’s be honest: being available 24/7, responding within seconds, managing dozens of requests… it’s simply humanly impossible.

What if AI could free you from this pressure?

That’s where Virage AI makes all the difference. Our technology transforms this new feature into a true performance driver, without overloading you.

Thanks to conversational AI connected to WhatsApp, you can:
✅ Automatically reply to messages from Google or Maps
✅ Provide accurate information (hours, address, services…)
✅ Qualify requests and intelligently redirect to a human if necessary
✅ Offer 24/7 availability, even on weekends or outside business hours
✅ Maintain a consistent and personalized brand voice

What this concretely changes:

• You no longer miss any opportunities.
• You improve the customer experience from the very first touchpoint.
• You gain efficiency while humanizing your communication.

In conclusion, the arrival of WhatsApp on Google My Business is a small revolution, discreet but powerful.
Those who prepare for it now will get a head start.

With Virage AI, you don’t just follow the trend… you master it.
Ready to transform this new feature into a competitive advantage?
👉 Book a demo today